Trainer terms and fees
Fitter is a platform that enables trainers, gyms and businesses to create, curate and distribute health and fitness content to their clients and members. Trainers can create any type of content they like, content that resonates with their...
Connecting Stripe to Fitter App
In order to connect Stripe to Fitter App you must first have a Stripe account. If you do not already have a Stripe account the good news is we have made it easy and integrated the process into our Administration Login. Before commencing you will...
How to charge for a Program
All programs by default are set to be Free. In order to charge for a Program select the program and the Settings button. Select Pricing Details tab and select No Enter the price in dollars and the currency you are charging in. Please note that...
How to disconnect a Stripe account
You want to change a Stripe account or simply disconnect it? Due to the complexities associated with future refunds we have currently set this to be only completed by Fitter's support team. Please note that when disconnecting from Stripe you...
Adding recurring payments to a program
To bill at regular intervals for any of your programs, follow these steps: (NB - You will need to be connected to Stripe. Not already connected? Click here first.) On the left side bar under Programs, select the program you wish to add billing...
Refund a payment, cancel an ongoing subscription and revoke access
Please note: We are NOT 'Get Fitter App' or 'Fitterbill' Click here to cancel your GetFitterApp Fitter Bill We have no affiliation with http://getfitterapp.com/ or any charges on your account from FitterBill. If you are looking for a refund or...
Can I set my own prices for my subscribers? What are my payment options?
Yes, it's your pricing on your terms! Our flexible pricing options allow you to: Set your own price - you can create unlimited programs or pages at any price Charge at your desired frequency - one-off or recurring (with daily, weekly, monthly or...
Can I setup a free trial for my users?
Yes! To create a free trial for subscriptions, edit or create a product that's set for reoccurring payment. You can find your products by visiting the ' access ' section on your global App Settings or any page that requires purchase when you...
Can we sync our programs and products on Fitter to our current payment processing system? How do we do that?
Yes, you have a few options for this: Provided your payment service or product allows for embeds, you can use our ‘embed’ block for this exact function. If embeds are not supported or offered by your provider, you can link a button to your...
If a client pays for a product or subscription in Fitter, does the client automatically gain access?
Yes. Everything is automated if purchases are made through your app.
