Refund a payment, cancel an ongoing subscription and revoke access

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updated 7 months ago
Refund a Subscriber.
Do this when you wish to refund the payment to the subscriber. You may choose to also revoke their access after doing so, but it is not required.
- On the left side bar, select Subscribers.
- Search for your subscriber, then click on their name. The Overview will show you which programs that subscriber has access to, and which programs are free and paid.
- Now select Purchase History, then Refund.
- This pop up will appear:
- Once you are sure, select Refund.
Cancel the Ongoing Subscription
Use this when you wish to cancel the ongoing billing cycle for a particular subscriber. The subscriber will have access to their purchase until the end of the current billing cycle. You may revoke their access immediately if you choose.
- If you also wish to cancel their ongoing payment, in the same window, select Ongoing Subscriptions, then select Cancel.
- This pop up will appear:
- Once you are sure, select Cancel Subscription.
To Revoke Access Immediately
Use this when you wish to terminate a subscribers access to a program, or to your app. Note: If the subscribers access is tied to their ongoing billing subscription, you must cancel that first.
- If you also wish to revoke access, in same window select Overview, then Revoke Access.